The medical office administrator is responsible for the overall impression of the hospitals, clinics and health facilities because he is the first person the patients interact with arriving at the hospital. His job is to receive the patients and confirm their appointments after collecting the required information and directing them to the respective department.
Moreover, there are certain duties for a medical office administrator to perform behind the scenes needed to run the clinics and hospitals smoothly. That involves a different kinds of clinical and clerical work. The individuals willing to start their career in the healthcare department, without joining nursing staff or frontline roles for taking care of patients, can find this an ideal position.
Medical Office Administrator Role:
The medical office administrator must keep the clinic run smoothly by helping the medical team. They also needed to work with patients arriving at reception by supporting them and making them feel less stressed. They also help the patients to receive proper treatment at the right time.
The absence of medical office administrator means that patients are not received properly on arriving, and they are not guided to the right physician after examining their medical records. One can also imagine it that you have arrived at the hospital in an emergency and found no one to make you check in and connecting to the specialist after gathering your information. That makes it obvious that it will be very painful and stressful for the patient and his relative. So, a medical office administrator’s role is crucial for proper coordination in medical care facilities. They help get up-to-date records of patients, book appointments and help the providers of healthcare facilities stay up to date by following the schedule.
Medical Office Administrator Daily Tasks and Responsibilities:
There are several responsibilities of medical office administrator needed to perform daily, which includes:
- Receiving patients at reception and collecting required information.
- Appointments scheduled and reminder calls.
- Helping doctors with the examination of patients if needed.
- Doing triage is to sort patients according to urgency by deciding which patient needs immediate attention.
- Sanitizing and setting up examination rooms.
- Processing insurance and billing records.
- Documentation of important signs after measuring them.
- Maintenance of inventory and supplies.
- Processing tests results of the lab.
- Requisition and collection of lab specimens.
- Keeping the patient histories, records, reports, and charts up-to-date.
All these responsibilities can be divided into two major categories that are clerical and clinical. The tasks like billing, insurance, scheduling, and inventory updates are included in clerical tasks, and on the other hand selecting information of patients on arriving, collecting lab specimens, and providing assistance in examination falls in the category of clinical tasks.
Career Options for Medical Office Administrators:
MOAs can get appointed at:
- Private clinics
- Family clinics
- Walk-in clinics
- Extended care facilities
Some medical office administrators’ jobs require 9 to 5 traditional working hours, while like in hospitals the requirement is to work in different shapes regulating constantly.
Skills Needed for Starting Career as MOA:
There is a specific set of skills needed to get hired as a medical office administrator. There are three main domains of skills, which include technology, organization, and communication. They can be broken down further into the following skills:
- Microsoft Office application that will include Outlook, Access, Excel, and Word.
- Interpersonal skills are needed to be friendly, welcoming and patient.
- Healthcare software expertise (Accuro, ABELDent, ABELMed, etc.).
- Good communication and writing skills.
- Attention to details with perfect accuracy.
- Problem-solving skills.
- Desire to help needy people.
- Medical terminology.
- Medical technology and transcription techniques.
- Good skill for prioritizing the necessary tasks and meeting deadlines.
- Keeping good performance even in a fast-paced environment.
The technical skills needed can be learned from medical office administration training courses; however, skills like kindness, compassion, and patience must arise within you.
Training for Medical Office Administrator at Bay River College:
If you have the kindness and compassion skill, a career as a medical office administrator would be an ideal option. Bay River College is introducing an accelerated Unit Clerk & Medical Office Administration diploma program based only on 12 months. There will also be a field placement of 200 hours. Being interested in starting a career as a medical office administrator, you are welcome to contact our admission advisors. They are ready to help you with all of your inquiries. Moreover, you can also get counselling from them, and they are just a click away.